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Managing contracts and warranties for your business
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HP Customer Support
Let HP find my products
HP can identify most HP products and recommend possible solutions.
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink and/or HP/Non-HP Toner
Number of pages printed
Installed Software Details:
HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
Remove 'HP Support Solutions Framework' through Add/Remove programs on PC
Requirements:
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Change preferred operating systemSelect preferred operating system
This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer.
Note: This tool applies to Microsoft Windows PC's only. This tool will detect HP PCs and HP printers.
Data gathered:
Operating system
Browser version
Computer vendor
Product name/number
Serial number
Connection port
Driver/device description
Computer and/or printer configuration
Hardware and software diagnostics
HP/Non-HP ink and/or HP/Non-HP Toner
Number of pages printed
Installed Software Details:
HP Support Solutions Framework - Windows Service, localhost Web server, and Software
Removing Installed Software:
Remove 'HP Support Solutions Framework' through Add/Remove programs on PC
Requirements:
Operating System - Windows 7, Windows 8, Windows 8.1, Windows 10
Browser - Google Chrome 10+, Internet Explorer (IE)10.0+, and Firefox 3.6.x, 12.0+
Some features of the tool may not be available at this time. We apologize for this inconvenience and are addressing the issue.Minimize Chat bot windowLoading ChatbotNew Message
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
HP's Virtual Agent can help troubleshoot issues with your PC or printer.
Complementary Content
How to play a DVD on windows 10: Using Windows Media Player, it is possible to play your data CDs, audio CDs and data DVDs with video or music files. Windows media player also helps you play VCDs, which are same as your DVDs, with not a good quality video.
In case you own a DVD drive along with a compatible DVD decoder already installed on the PC, the Windows Media Player allows you to play DVD-Video disc. This is the DVD type used for distribution of movies too. In case you come across an error which says that a DVD decoder is missing then just select – Web Help from the error message dialog box displayed to find out how to get the decoder.
How to play DVD or CD on Windows 10
Insert your disc that you wish to play into drive.
Ideally, after you insert the disc into the drive it starts playing automatically. In case I it doesn’t start playing automatically, then you need to look for that file in Windows Media Player and then find it in Player Library. Now select the name of the disc from the navigation pane.
In case you have inserted DVD, choose the title of the DVD/chapter name.
When you choose to play a DVD/ VCD through Player Library, it automatically shifts to – Now Playing mode.
Blu-ray Disc format: When it comes to Windows Media Player it doesn’t support Blu-ray Disc format. In order to play Blu-ray Disc, you would need to make use of program that is not offered by Microsoft and is compatible with Blu-ray playback or a device which can read Blu-ray Discs.
In case you see a message saying your PC is missing a codec/ you need a DVD decoder, means you have tried playing, sync or burn a specific file that was earlier compress using a codec that Windows/Player doesn’t support.
Video streaming are in trend but many of us still love to have collection of DVD,. Unfortunately, when you try to play the DVD via Windows Media Player, it may not play your DVD as Windows isn’t compatible with normal DVDs. Still. There is a solution to play the DVDs you like
Using 3rd party DVD players offered by the computer manufacturer
Many computer manufacturers offer the trial version of a DVD player and in case you wush to continue using it you need to upgrade it to a full version by paying the required amount.
Download VLC media player for free from VideoLAN.
Don’t worry. There are different options offered by PC manufacturers in multimedia software which helps you play a DVD. But, in some instances the products come with their limitations too.
Microsoft launched an Windows DVD Player app for its users but it would cost you about $15.
The best option is to switch to 3rd party software.
The programs that can play the DVD with less hassles are
VLC Media Player,
5KPlayer,
Kodi,
Daum’s Pot Player
You can choose to use these programs or Microsoft’s DVD Player app
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